Terms of Service & Privacy Policy

1. Acceptance of Terms

Welcome to Targetize Consulting LLC ("Company," "we," "us," or "our"). By accessing or using our SMS notification services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must discontinue use of our services immediately.

These Terms constitute a legally binding agreement between you and Targetize Consulting LLC, a limited liability company registered and operating in the USA. We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our services following any changes constitutes your acceptance of the revised Terms. Your use of the services is at your sole risk and discretion, and you are responsible for ensuring compliance with all applicable local, state, national, and international laws and regulations.

2. Description of Services

Targetize Consulting LLC provides concierge and guest management SMS notifications for hotels and hospitality businesses. Our services are designed to streamline communication between hotels and their guests through automated and personalized text messaging solutions. These services include, but are not limited to:

• Automated check-in and check-out reminders and confirmations
• Real-time concierge and guest service notifications
• Promotional offers and loyalty program updates
• Reservation confirmations, modifications, and cancellations
• Guest feedback and satisfaction survey requests
• Emergency alerts and important property notifications

All services are delivered via SMS text messaging through our secure platform. We partner with licensed telecommunications carriers to ensure reliable delivery of messages. The specific features and capabilities available may vary depending on the service tier selected by the subscribing hotel or hospitality partner. We make no guarantee of uninterrupted service and reserve the right to modify, suspend, or discontinue any aspect of the service at any time.

3. SMS Program & Disclosure

When you opt in to receive SMS messages from Targetize Consulting LLC through our hotel partner programs, you are subscribing to receive text messages related to your stay, including service notifications, confirmations, and relevant hospitality updates. Your phone number is collected solely for the purpose of delivering these services and is handled in accordance with applicable telecommunications and data protection regulations.

4. Message Frequency

Message frequency varies based on guest interaction and the specific services associated with your hotel stay or enrollment. You may receive multiple messages depending on the length of your stay, the number of service interactions, and any promotional campaigns you have opted into. We strive to maintain a respectful and non-intrusive communication cadence, sending messages only when they are relevant to your guest experience. There is no fixed upper limit on the number of messages you may receive; however, we monitor frequency to ensure a positive user experience. If you feel you are receiving too many messages, you may opt out at any time using the instructions provided in Section 5 below.

5. Opt-Out & Help Instructions

We respect your right to control the communications you receive. You may manage your SMS subscription preferences at any time using the following commands:

Please note that opting out applies only to the specific phone number and campaign from which the message was sent. If you have subscribed to multiple services through different hotel partners, you may need to opt out of each individually. Re-subscribing can be done by texting the designated opt-in keyword or contacting the subscribing hotel directly.

6. Costs & Carrier Charges

7. User Responsibilities

By using our services, you agree to provide accurate and current contact information, including a valid mobile phone number. You are responsible for maintaining the security of your device and ensuring that no unauthorized person has access to your messages. You must not use our services for any unlawful purpose or in any manner that could damage, disable, or impair the operation of our platform. Any attempt to gain unauthorized access to our systems, interfere with the proper functioning of our services, or engage in any activity that violates the rights of others is strictly prohibited and may result in immediate termination of service and legal action.

8. Limitation of Liability

Targetize Consulting LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, including but not limited to loss of data, business interruption, or any other commercial losses or damages. Our total liability to you for any claims arising from or related to these Terms or our services shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim. This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damage.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the USA, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the USA. Both parties agree to submit to the personal jurisdiction and venue of these courts and waive any objection to the inconvenience of such forum.

Introduction

Targetize Consulting LLC ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect information when you interact with our SMS notification services for the hospitality industry. We operate as a business entity registered in the USA and comply with applicable Thai data protection laws, including the Personal Data Protection Act (PDPA) B.E. 2562 (2019), as well as relevant international telecommunications standards.

Information We Collect

To provide our SMS notification services effectively, we collect the following categories of personal information:

• Mobile phone numbers provided by hotel guests at the time of booking or check-in
• Guest names and stay details shared by our subscribing hotel partners
• Opt-in consent records and communication preferences
• Message delivery status and interaction data (e.g., delivery confirmation, open rates)
• Technical metadata such as device type, carrier information, and timestamp of interactions

We do not collect sensitive personal data (such as financial information, government identification numbers, or health data) unless explicitly required for a specific service and provided with separate consent. All information is collected through lawful and fair means with your knowledge and consent.

How We Use Your Information

The personal information we collect is used exclusively for the following purposes:

• Delivering SMS notifications related to hotel concierge and guest management services
• Processing opt-in and opt-out requests and managing communication preferences
• Improving and optimizing our service quality, delivery reliability, and user experience
• Complying with legal, regulatory, and law enforcement requirements
• Detecting, preventing, and addressing fraud, abuse, or security threats
• Communicating important service updates or changes to our subscribers

We will never use your mobile information for marketing or promotional campaigns unless you have separately and explicitly opted into such communications. Any marketing communications will include clear opt-out instructions and comply with all applicable anti-spam regulations.

Data Sharing & Disclosure

We take data privacy seriously and limit the sharing of your personal information to the greatest extent possible. Your mobile information and personal data are shared only under the following circumstances:

• With the subscribing hotel partner through which you opted in to our service, solely for the purpose of fulfilling your request for guest management notifications
• With licensed telecommunications carriers necessary for the delivery of SMS messages
• When required by law, regulation, legal process, or governmental request
• To protect the rights, property, or safety of Targetize Consulting LLC, our users, or the public

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure access controls, regular security audits, and employee training on data protection best practices. While we employ reasonable technical and organizational measures to safeguard your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to continuously improving our security infrastructure to address emerging threats and vulnerabilities.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Phone numbers and opt-in records associated with active hotel stays are retained for the duration of the service engagement and for a period of up to twenty-four (24) months following the last interaction, unless a longer retention period is required by law. Upon expiration of the retention period, personal data is securely deleted or anonymized in accordance with our data management procedures.

Your Rights

Under applicable data protection laws, including the Thai PDPA, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Withdraw Consent: You may withdraw your consent to receive SMS messages at any time by texting STOP.
• Right to Lodge a Complaint: You have the right to file a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty (30) days in accordance with applicable regulations.

Children's Privacy

Our services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a person under the age of eighteen, we will take immediate steps to delete such information from our systems. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected] and we will promptly address the matter.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice such as a prominent announcement on our website or a direct notification to affected users. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised terms.